Last Updated: October 2026
At SethHotel, we understand that travel plans may change. Our Cancellation & Refund Policy is designed to provide reasonable flexibility to guests while protecting accommodation providers from losses arising from late cancellations, no-shows, and unused reservations.
Cancellation and refund conditions may vary depending on the property, room type, rate plan, payment method, promotional offer, and cancellation terms displayed at the time of booking.
The cancellation terms shown on the guest's confirmed booking shall apply to that reservation, subject to applicable law.
1. Standard Cancellation Policy
Unless a different cancellation policy is expressly stated in the applicable booking, the following standard policy applies.
Cancellation Time Before Check-in | Standard Refund |
|---|---|
7 days or more | 100% |
3–6 days | 50% |
1–2 days | 25% |
Less than 24 hours | 0% |
No-show | 0% |
After check-in / early departure | Generally 0% |
Non-refundable booking | 0% |
The applicable cancellation deadline is calculated using the check-in date and the local time of the booked property, unless otherwise stated in the reservation terms.
2. Property-Specific Cancellation Policies
SethHotel may support different cancellation policies for individual properties, rooms, and rate plans.
A property may offer:
Free cancellation until a specified date.
Partial refunds after the free-cancellation deadline.
Non-refundable rates.
Flexible rates.
Advance-purchase rates.
Special promotional cancellation conditions.
Where a booking displays a specific cancellation policy, that policy takes precedence over the general SethHotel standard cancellation policy, subject to applicable law.
Guests are responsible for reviewing the cancellation terms before completing a reservation.
3. Free Cancellation
Where a booking is marked Free Cancellation, the guest may cancel the reservation without a cancellation charge before the stated cancellation deadline.
If the guest cancels within the permitted free-cancellation period:
Refund = Eligible amount paid
After the free-cancellation deadline has passed, the applicable late-cancellation or non-refundable conditions will apply.
4. Late Cancellation
A cancellation made after the applicable free-cancellation deadline may result in a cancellation charge.
Where the standard SethHotel policy applies:
3–6 days before check-in: 50% refund.
1–2 days before check-in: 25% refund.
Less than 24 hours before check-in: No refund.
Cancellation charges are calculated against the applicable booking amount and may exclude non-refundable fees, promotional benefits, or other amounts expressly identified in the booking conditions.
5. Same-Day Cancellation
A cancellation made on the day of check-in or less than 24 hours before the scheduled check-in time is generally non-refundable under the standard policy.
However, a property may approve an exception in exceptional circumstances at its discretion, subject to applicable law and the terms of the reservation.
Any approved exception should be documented through the SethHotel booking or customer-support system.
6. No-Show Policy
A guest is considered a no-show when they fail to arrive at the property for a confirmed reservation without cancelling in accordance with the applicable cancellation policy.
Under the standard SethHotel policy:
No-show = No refund.
Where a property has a different no-show policy, the policy attached to the applicable reservation shall apply.
Guests who expect to arrive significantly later than the scheduled check-in time are encouraged to contact the property or SethHotel support to avoid being incorrectly classified as a no-show.
7. Early Departure
Once a guest has checked in, cancellation of the remaining nights does not automatically create a right to a refund.
Unless the applicable booking terms expressly provide otherwise, unused nights resulting from early departure are generally non-refundable.
A property may voluntarily approve a partial refund or credit, subject to the applicable booking terms and applicable law.
8. Pay-at-Property Bookings
For reservations made using the Pay at Property option, accommodation payment may not be collected through SethHotel at the time of booking unless otherwise stated.
However, the reservation remains subject to the applicable cancellation and no-show policy.
For Pay-at-Property reservations:
Free cancellation before the applicable deadline generally incurs no cancellation charge.
Late cancellation may result in the applicable cancellation fee.
No-show reservations may incur the applicable no-show charge.
Property-specific cancellation terms take precedence where displayed.
Where a cancellation fee applies, SethHotel or the property may seek to recover the applicable charge through an authorized payment method or another lawful process.
9. Prepaid and Online-Payment Bookings
For bookings paid online or in advance, the refund amount will be determined by the cancellation conditions attached to the reservation.
Where a refund is approved, the following calculation may apply:
Refund Amount = Eligible Amount Paid − Applicable Cancellation Charges − Non-Refundable Amounts
The refund will generally be returned to the original payment method used for the reservation.
Processing times may vary depending on the payment provider and the guest's financial institution.
10. Non-Refundable Bookings
Certain properties, rooms, promotional offers, and rate plans may be designated as Non-Refundable.
For a non-refundable booking:
Cancellation may result in no refund.
Date changes may not be permitted.
Early departure may not qualify for a refund.
A no-show will generally result in no refund.
The non-refundable condition will be displayed before the guest completes the booking, where applicable.
11. Promotional Discounts and Coupons
Where a booking is made using promotional codes, coupons, referral rewards, loyalty discounts, special offers, or other promotional benefits, the refund calculation may be based on the actual amount paid rather than the original undiscounted room rate.
Promotional benefits themselves are generally non-refundable and cannot normally be converted into cash, subject to applicable law and the specific promotional terms.
12. Taxes and Service Charges
Refund treatment for taxes, service charges, booking fees, and other applicable charges may vary depending on:
The applicable booking terms.
The property policy.
The nature of the charge.
Applicable law.
Payment-provider requirements.
Where a charge is legally or contractually non-refundable, that amount may be excluded from the refund, provided the exclusion is lawful and was properly disclosed where required.
13. Refund Calculation Examples
The following examples illustrate how the standard cancellation policy applies to a booking amount of ₦100,000. Actual refunds may vary according to the terms of the specific reservation.
Example 1: Cancellation 8 Days Before Check-in
Booking Amount: ₦100,000
Cancellation Timing: 8 days before check-in
Refund: ₦100,000
Cancellation Charge: ₦0
Example 2: Cancellation 4 Days Before Check-in
Booking Amount: ₦100,000
Cancellation Timing: 4 days before check-in
Refund: ₦50,000
Cancellation Charge: ₦50,000
Example 3: Cancellation 2 Days Before Check-in
Booking Amount: ₦100,000
Cancellation Timing: 2 days before check-in
Refund: ₦25,000
Cancellation Charge: ₦75,000
Example 4: Cancellation Less Than 24 Hours Before Check-in
Booking Amount: ₦100,000
Cancellation Timing: Less than 24 hours before check-in
Refund: ₦0
Cancellation Charge: ₦100,000
Example 5: No-Show
Booking Amount: ₦100,000
Circumstance: Guest fails to arrive and does not cancel the reservation.
Refund: ₦0
Applicable Charge: Up to the full booking amount, subject to the reservation's cancellation terms.
14. Refund Processing
Once a refund has been approved, SethHotel will initiate the refund in accordance with the applicable payment process.
Refunds are generally returned through the original payment method.
Depending on the payment provider and financial institution, refunds may take approximately 5–7 business days or longer to appear in the customer's account.
SethHotel is not responsible for delays caused solely by banks, card networks, payment processors, or other financial institutions, except where liability cannot lawfully be excluded.
15. Cancellation Request Procedure
Guests may request cancellation through:
The SethHotel website.
The SethHotel mobile application, where available.
Their booking-management page, where available.
Official SethHotel customer support.
A cancellation is considered successfully submitted when the platform generates a cancellation confirmation or otherwise confirms the cancellation.
Guests should retain their cancellation confirmation for their records.
Guests should not assume that a cancellation request has been completed until confirmation has been received.
16. Cancellation After Check-in
Once a guest has checked in, the original cancellation policy may no longer apply in the same manner.
Unless otherwise stated in the booking conditions:
Early departure does not automatically qualify for a refund.
Unused nights are generally non-refundable.
Property-approved exceptions may be considered on a case-by-case basis.
Any approved refund remains subject to the applicable booking terms and relevant legal requirements.
17. Property-Initiated Cancellation
If a property is unable to honor a confirmed reservation due to circumstances attributable to the property, SethHotel may work with the guest to provide an appropriate resolution.
Depending on the circumstances and availability, this may include:
Alternative accommodation.
Reservation modification.
Full or partial refund.
Other reasonable compensation or resolution, where applicable.
SethHotel will make reasonable efforts to minimize inconvenience to affected guests.
Where the property cannot provide the confirmed accommodation and no suitable alternative is accepted, the guest's refund entitlement will be determined by the applicable booking terms and relevant law.
18. Force Majeure and Exceptional Circumstances
Exceptional cancellation arrangements may be considered where a reservation is materially affected by circumstances beyond the reasonable control of the guest, property, or SethHotel.
Such circumstances may include:
Natural disasters.
Flooding.
Fire.
Epidemics or pandemics.
Government restrictions.
War.
Civil unrest.
Major transportation disruptions.
Other extraordinary circumstances recognized under applicable law.
Any special refund or cancellation arrangement will be determined based on the circumstances, available evidence, applicable booking terms, and relevant legal requirements.
19. Disputed Refund Requests
If a guest believes that a refund has been incorrectly calculated or denied, the guest may contact SethHotel customer support.
SethHotel may request:
Booking confirmation.
Cancellation confirmation.
Payment receipt.
Relevant communication records.
Supporting documentation.
Other information reasonably required to investigate the claim.
Refund disputes will be reviewed based on the applicable booking terms, available evidence, and relevant legal requirements.
20. Refunds for Duplicate or Erroneous Charges
If a guest is charged more than once for the same reservation due to a verified technical or payment-processing error, SethHotel will investigate the transaction.
Where a duplicate or erroneous charge is confirmed, the eligible excess amount will be refunded through the appropriate payment channel.
21. Changes to a Reservation
Changing a reservation is not necessarily equivalent to cancelling a reservation.
Requests to change the following may be subject to availability, price differences, property policies, and applicable fees:
Check-in date.
Check-out date.
Room type.
Number of guests.
Property.
Other booking details.
A change request may therefore result in a different price or cancellation condition.
Where a requested change cannot be accommodated, the original reservation terms will continue to apply unless the reservation is cancelled or otherwise amended in accordance with the applicable terms.
22. Expedia and Other Distribution Channels
Where a reservation is made through a third-party booking or distribution channel, including Expedia or another authorized booking partner, the cancellation, refund, payment, and modification terms displayed on that booking channel may apply to the reservation.
SethHotel will honor the applicable confirmed booking conditions associated with the reservation, subject to its role in the booking and applicable law.
Where a third-party platform is responsible for collecting payment or processing a refund, the refund may be subject to that platform's processing procedures and timelines.
Guests should follow the cancellation procedure provided by the channel through which they made their reservation.
23. Policy Hierarchy
To avoid confusion where different policies may apply, cancellation and refund eligibility will generally be determined in the following order, subject to applicable law:
Specific terms displayed on the confirmed reservation.
Property-specific cancellation policy.
Applicable rate-plan or promotional terms.
SethHotel Cancellation & Refund Policy.
Applicable legal and regulatory requirements.
This hierarchy is intended to ensure that guests receive the cancellation terms presented and accepted when the booking was made.
24. Policy Updates
SethHotel may update this Cancellation & Refund Policy from time to time to reflect changes in booking services, property policies, payment-provider requirements, operational procedures, or legal and regulatory requirements.
The updated policy will be published on the SethHotel website or application.
The Last Updated date will indicate when the policy was most recently revised.
Changes will not normally affect an existing confirmed reservation where doing so would conflict with the cancellation terms already accepted by the guest, unless required or permitted by applicable law or the applicable booking agreement.
25. Contact Us
For cancellation, refund, or booking-related assistance, please contact SethHotel through its official support channels.
SethHotel
Email: info@sethhotels.com
Phone: +234 8165435136
Website: https://www.sethhotels.com/
Business Address: No. 2 Anam Crescent, Oduke Okwe, Asaba, Delta State, Nigeria.
Summary of Standard Refund Policy
Cancellation Timing | Standard Refund | Cancellation Charge |
|---|---|---|
7 or more days before check-in | 100% | 0% |
3–6 days before check-in | 50% | 50% |
1–2 days before check-in | 25% | 75% |
Less than 24 hours before check-in | 0% | 100% |
No-show | 0% | As specified in booking terms |
After check-in / early departure | Generally 0% | Subject to booking terms |
Non-refundable rate | 0% | Subject to booking terms |
Important: The cancellation and refund conditions displayed on the guest's confirmed reservation take precedence over this general policy where they differ, subject to applicable law.