Last Updated: October 2026

This Platform Policy governs access to and use of the SethHotel website, mobile applications, booking platforms, and related hospitality services.

SethHotel provides an online platform through which guests and customers may discover, compare, reserve, and manage accommodation and related hospitality services offered by participating properties.

By accessing or using SethHotel, you acknowledge that you have read, understood, and agreed to comply with this Platform Policy, together with our applicable Terms & Conditions, Privacy Policy, Cancellation Policy, and other service-specific policies.

1. Purpose and Scope of the Platform

SethHotel is designed to provide a convenient, transparent, and reliable hospitality booking experience.

The platform may enable users to:

• Search and compare available accommodations.

• View property descriptions, photographs, facilities, amenities, and room information.

• Check availability and applicable rates.

• Make and manage reservations.

• Make or facilitate payments where supported.

• Receive booking confirmations and reservation updates.

• Communicate with properties or SethHotel support.

• Submit eligible reviews and ratings.

• Access other hospitality-related services introduced by SethHotel.

SethHotel seeks to maintain accurate information and a dependable booking environment; however, certain information is supplied by individual properties and may change from time to time.

2. User Eligibility and Responsibilities

Users of SethHotel are expected to provide complete, accurate, and current information when creating an account, making a reservation, or using any platform service.

Users agree to:

• Provide truthful and verifiable personal information.

• Maintain the confidentiality of their account credentials.

• Keep their account information accurate and up to date.

• Use the platform only for legitimate and lawful purposes.

• Comply with applicable laws and regulations.

• Respect hotel, property, staff, and other guest rules.

• Provide accurate information relating to guests and occupants.

• Promptly report unauthorized access or suspicious activity.

• Accept responsibility for activities conducted through their account.

• Users must not provide false, misleading, fraudulent, or impersonated information.

SethHotel reserves the right to request additional information or verification where reasonably necessary to protect users, properties, payment systems, or the integrity of the platform.

3. Property Listings and Information

Property owners, managers, and authorized property administrators are responsible for ensuring that information submitted to SethHotel is accurate and current.

This includes:

• Property names and addresses.

• Room types and descriptions.

• Room availability.

• Photographs and videos.

• Amenities and facilities.

• Prices and applicable charges.

• Check-in and check-out requirements.

• Cancellation and refund conditions.

• Guest restrictions.

• House rules.

• Contact information.

• Applicable licenses, registrations, permits, and certifications.

• Property information should accurately represent the accommodation and services available to guests.

SethHotel may review, edit, restrict, suspend, or remove a listing where information is inaccurate, misleading, incomplete, outdated, unlawful, or inconsistent with platform standards.

4. Reservations and Booking Confirmation

A reservation request does not automatically constitute a confirmed booking.

A booking shall be considered confirmed only when the reservation has been successfully processed and a confirmation has been issued through SethHotel or an authorized booking channel.

Reservations remain subject to:

• Availability.

• Applicable room rates.

• Property policies.

• Guest eligibility requirements.

• Payment verification.

• Identification requirements.

• Cancellation conditions.

• Any applicable promotional terms.

• SethHotel may contact a guest or property to verify reservation information where necessary.

In exceptional circumstances, SethHotel or the property may be required to cancel or modify a reservation due to circumstances including system errors, inaccurate availability, suspected fraud, safety concerns, or circumstances beyond reasonable control.

5. Check-In and Check-Out

Guests are required to comply with the property's stated check-in and check-out procedures.

Properties may require guests to present:

• Valid identification.

• Booking confirmation.

• Payment confirmation.

• A valid payment method or security deposit where applicable.

• Additional information reasonably required for registration or compliance purposes.

• Guests must vacate their rooms by the applicable check-out time unless a late check-out has been expressly approved by the property.

• Additional charges may apply for unauthorized late check-out, extended occupancy, damage, or other applicable services.

6. Pricing and Payment Transparency

SethHotel is committed to providing transparent pricing.

Depending on the reservation, the total amount payable may include:

• Room charges.

• Applicable taxes.

• Service charges.

• Booking or platform fees.

• Additional guest charges.

• Extra-bed or supplementary charges.

• Other property-specific fees.

The applicable total payable amount should be presented to the customer before completion of the reservation where technically and operationally possible.

Rates may vary depending on:

• Room type.

• Number of guests.

• Booking dates.

• Length of stay.

• Availability.

• Promotional offers.

• Applicable taxes and charges.

• Promotional prices, discounts, coupons, and special offers may be subject to specific eligibility conditions and may be withdrawn or modified in accordance with their applicable terms.

7. Payment Processing and Security

Where online payment is available, payments may be processed through SethHotel or authorized third-party payment providers.

Users agree to provide valid payment information and authorize applicable charges associated with their reservation.

SethHotel does not encourage users to share payment card details, passwords, PINs, OTPs, or other confidential financial credentials through unsecured communication channels.

SethHotel may suspend or investigate transactions where there are reasonable grounds to suspect:

• Fraud.

• Unauthorized payment activity.

• Stolen payment credentials.

• Chargeback abuse.

• Money laundering.

• Other unlawful or suspicious activity.

8. Cancellation, Modification, Refunds and No-Shows

Cancellation and refund conditions may vary depending on the property, room type, rate plan, promotional offer, and booking terms selected by the guest.

Before completing a reservation, guests are responsible for reviewing the applicable cancellation and refund conditions.

Refunds may be subject to:

• The applicable cancellation policy.

• Time of cancellation.

• Booking terms.

• Payment processing conditions.

• Non-refundable rate restrictions.

• Applicable taxes and fees.

A guest who fails to arrive for a confirmed reservation without cancelling in accordance with the applicable policy may be classified as a no-show.

No-show charges may apply in accordance with the applicable property or booking policy.

SethHotel may review disputed refund requests and may request supporting evidence before determining the appropriate resolution.

9. Property Rights and Guest Conduct

Guests must treat the property, its facilities, employees, contractors, and other guests with respect.

Guests must not:

• Damage or intentionally misuse property.

• Engage in violent, threatening, abusive, or harassing conduct.

• Engage in unlawful activities.

• Disturb other guests.

• Exceed the permitted occupancy of a room.

• Bring prohibited items or substances onto the premises.

• Circumvent property security procedures.

• Use rooms for unauthorized commercial activities.

• Engage in conduct that creates a health, safety, or security risk.

A property may take appropriate action, including refusing accommodation or terminating a stay, where a guest materially violates applicable property rules or creates a serious safety or security concern.

Additional charges may be imposed for verified property damage or other losses, subject to applicable law and the property's policies.

10. Reviews, Ratings and User-Generated Content

Reviews and ratings are intended to promote transparency and help users make informed accommodation decisions.

Eligible users may submit reviews based on genuine experiences.

Reviews must:

• Be truthful and based on actual experiences.

• Be relevant to the accommodation or service.

• Remain reasonably respectful.

• Avoid fraudulent or misleading statements.

• Not contain threats, hate speech, discriminatory content, or unlawful material.

• Not contain another person's private or confidential information.

• Not be submitted in exchange for unauthorized incentives.

SethHotel may moderate, restrict, remove, or decline to publish content that violates this policy or applicable law.

Fake reviews, coordinated rating manipulation, review extortion, and attempts to artificially influence property ratings are prohibited.

11. Prohibited Activities

Users must not use SethHotel to:

• Create fraudulent reservations.

• Impersonate another person.

• Create accounts using false identities.

• Manipulate prices, availability, ratings, or booking systems.

• Abuse promotional offers or referral programs.

• Attempt unauthorized access to accounts or systems.

• Scrape, harvest, copy, or systematically extract platform data without authorization.

• Introduce malware, viruses, malicious code, or other harmful software.

• Circumvent security mechanisms.

• Engage in money laundering, fraud, or other unlawful financial activities.

• Harass, threaten, abuse, or discriminate against other users or staff.

• Use the platform for unlawful commercial or personal activities.

• Interfere with the proper operation of the platform.

Violations may result in warnings, cancellation of reservations, suspension, permanent account termination, withholding of applicable rewards, or legal action where appropriate.

12. Referral, Promotional and Loyalty Programs

Where SethHotel operates referral, promotional, loyalty, discount, or reward programs, participation is subject to the specific terms applicable to each program.

Users must not:

• Create multiple accounts to obtain additional benefits.

• Refer themselves through fraudulent accounts.

• Manipulate tracking systems.

• Use automated methods to generate referrals.

• Provide false information.

• Exploit technical or promotional errors.

SethHotel may cancel rewards, restrict participation, or suspend accounts where promotional abuse is identified or reasonably suspected.

13. Privacy and Data Protection

SethHotel may collect and process personal information necessary to provide its services, including information relating to:

• Account registration.

• Reservations.

• Guest identification and verification.

• Payments.

• Customer support.

• Communications.

• Security and fraud prevention.

Personal information will be handled in accordance with SethHotel's Privacy Policy and applicable data-protection requirements.

Users must not attempt to obtain, disclose, sell, misuse, scrape, or otherwise process another person's personal information without appropriate authorization.

14. Account Security

Users are responsible for maintaining the security of their accounts and login credentials.

Users should immediately notify SethHotel if they believe that:

• Their account has been compromised.

• Their password has been exposed.

• An unauthorized person has accessed their account.

• Suspicious transactions or reservations have occurred.

SethHotel may temporarily restrict an account where necessary to investigate suspected unauthorized activity or protect the user and the platform.

15. Intellectual Property

Unless otherwise stated, the SethHotel name, trademarks, logos, website design, application interfaces, software, text, graphics, photographs, databases, and other platform materials are owned by or licensed to SethHotel and are protected by applicable intellectual-property laws.

Users may not reproduce, modify, distribute, sell, commercially exploit, reverse engineer, or otherwise use SethHotel intellectual property without appropriate authorization.

Property owners and other authorized contributors retain ownership of content they lawfully submit to the platform, subject to the rights and licenses necessary for SethHotel to display and provide the relevant services.

16. Third-Party Services

SethHotel may integrate with or rely on third-party services, including:

• Payment processors.

• Mapping services.

• Communication providers.

• Identity verification providers.

• Technology providers.

• Advertising platforms.

• Booking and distribution partners.

• Third-party services may operate under their own terms and privacy policies.

SethHotel is not responsible for independent failures, interruptions, policies, or actions of third-party providers except where responsibility cannot lawfully be excluded.

17. Platform Availability and Technical Issues

SethHotel aims to maintain reliable and secure platform services but does not guarantee that the platform will always be:

•  Available without interruption.

• Free from technical errors.

• Completely secure from every form of external threat.

• Free from temporary maintenance or service interruptions.

SethHotel may temporarily suspend or restrict access for maintenance, upgrades, security investigations, emergency situations, or other operational reasons.

18. Property and Service Liability

SethHotel operates primarily as a hospitality booking and technology platform.

Individual properties remain responsible for the accommodation, facilities, services, staff, property conditions, and guest experience they provide.

Where appropriate, guests should raise property-related concerns with the property directly and may also contact SethHotel support for assistance.

Nothing in this policy is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

SethHotel or a participating property shall not be considered responsible for delays, interruptions, cancellations, or failures caused by circumstances reasonably beyond its control.

Such circumstances may include:

• Natural disasters.

• Floods.

• Fires.

• Epidemics or pandemics.

• Government restrictions.

• Civil unrest.

• War or terrorism.

• Power or telecommunications failures.

• Major technology or infrastructure failures.

• Strikes or other significant disruptions.

Where reasonably possible, SethHotel will seek to assist affected customers in accordance with applicable booking conditions and available alternatives.

20. Fraud Prevention and Verification

To protect guests, properties, and payment systems, SethHotel may conduct security checks and verification procedures.

These may include verification of:

• User identity.

• Contact information.

• Payment information.

• Reservation details.

• Account activity.

SethHotel may delay, restrict, cancel, or investigate a transaction where there are reasonable indications of fraud, abuse, security threats, or unlawful activity.

21. Complaints and Dispute Resolution

Guests and property operators are encouraged to contact SethHotel customer support when they experience a booking, payment, accommodation, or service-related issue.

Users should provide relevant information and supporting documentation where available.

SethHotel may investigate disputes using information available from the guest, property, payment provider, booking records, communications, and other relevant sources.

Where a dispute cannot be resolved informally, it may be subject to the applicable laws and dispute-resolution procedures governing the relevant service or transaction.

22. Account Suspension and Termination

SethHotel may suspend, restrict, or terminate an account where:

• This Platform Policy is violated.

• Fraudulent or suspicious activity is identified.

• Payment abuse occurs.

• The account presents a security risk.

• False information is provided.

• The user engages in abusive or unlawful conduct.

• Required legal or regulatory action makes continued access inappropriate.

• Depending on the circumstances, action may be temporary or permanent.

Where appropriate and legally permissible, users may be notified of significant account restrictions and the reason for the action.

23. Communications and Notifications

By using SethHotel, users may receive essential service-related communications, including:

• Booking confirmations.

• Reservation changes.

• Check-in information.

• Payment notifications.

• Cancellation confirmations.

• Refund updates.

• Security alerts.

• Customer-service communications.

• Important policy or service announcements.

• Marketing communications may be subject to applicable consent requirements and may be managed through available communication preferences.

24. Platform Content and Accuracy

SethHotel makes reasonable efforts to maintain accurate information; however, property information, prices, availability, photographs, amenities, and other details may change.

SethHotel does not guarantee that every piece of information displayed on the platform will always be completely current or error-free.

Where a material error is identified, SethHotel may correct the information and, where appropriate, contact affected users.

25. Children's Use of the Platform

SethHotel services are intended to be used by individuals who are legally capable of entering into applicable agreements.

Where a reservation involves a minor, the booking and stay must be made and supervised in accordance with applicable law and the relevant property's policies.

Users must not create accounts or provide information on behalf of minors in violation of applicable requirements.

26. Changes to This Platform Policy

SethHotel may update this Platform Policy from time to time to reflect:

• Changes to platform services.

• Operational developments.

• Security improvements.

• Legal or regulatory requirements.

• Changes in industry practices.

The updated version will be published through the appropriate SethHotel platform or website.

The "Last Updated" date will indicate when the policy was most recently revised.

Continued use of SethHotel after an updated policy becomes effective constitutes acceptance of the revised policy, to the extent permitted by applicable law.

27. Governing Law

This Platform Policy shall be interpreted and applied in accordance with applicable laws and regulations governing SethHotel and the relevant transaction.

Where appropriate, disputes shall be handled through the applicable courts, regulatory authorities, mediation processes, or other dispute-resolution mechanisms available under the relevant jurisdiction.

28. Contact and Customer Support

For questions, complaints, booking assistance, payment issues, or other platform-related concerns, users may contact SethHotel through the official customer-support channels published on the SethHotel website or application.

Users should provide their booking reference, account information, and relevant supporting details where applicable to enable efficient resolution.

Acceptance of This Policy

By accessing, registering for, or using SethHotel, you acknowledge that you have read and understood this Platform Policy and agree to comply with its provisions and any other applicable SethHotel terms and policies.

SethHotel
Across Comfort to Luxury.