Last Updated: June 2026
At SethHotel, we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how SethHotel collects, uses, stores, processes, discloses, and protects personal information when you access or use our website, mobile applications, booking systems, customer-support channels, and other related hospitality services.
This Privacy Policy applies to guests, customers, property owners, property managers, staff users, and other individuals who interact with SethHotel.
By accessing or using SethHotel, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain the appropriate consent before processing your personal information.
1. Information We Collect
Depending on how you interact with SethHotel, we may collect different categories of information.
1.1 Personal Information
This may include:
Full name.
Email address.
Telephone or mobile number.
Residential or correspondence address.
Date of birth, where required.
Gender, where voluntarily provided or legally required.
Profile photograph.
Nationality, where relevant to a reservation.
Government-issued identification information where required for verification or hotel check-in.
Emergency contact information where voluntarily provided.
Other information necessary to provide requested hospitality services.
1.2 Account Information
When you create or use a SethHotel account, we may collect:
Username or account identifier.
Email address.
Phone number.
Login credentials.
Authentication information.
Account preferences.
Notification preferences.
Referral information.
Loyalty or promotional information.
Account activity and security information.
Passwords and authentication credentials are intended to be securely protected and should not be shared with other individuals.
2. Booking and Reservation Information
When you search for or make a reservation, we may collect information including:
Property selected.
Room type.
Check-in and check-out dates.
Number of guests.
Guest names.
Booking reference numbers.
Reservation history.
Special requests.
Accessibility requirements where voluntarily provided.
Cancellation information.
No-show information.
Payment status.
Refund information.
Communications relating to a reservation.
This information allows us and the relevant accommodation provider to properly manage your reservation and provide the requested services.
3. Payment Information
Payments made through SethHotel may be processed by authorized third-party payment service providers.
Depending on the payment method used, we may receive limited payment-related information such as:
Payment status.
Transaction reference.
Payment method.
Transaction amount.
Currency.
Payment date.
Limited card or payment identifiers.
Where payment processing is handled by a third-party payment provider, SethHotel generally does not store complete payment card numbers, CVV numbers, PINs, or full banking credentials on its own servers.
Payment providers may process information according to their own privacy policies and applicable security standards.
4. Device, Technical and Usage Information
When you access SethHotel, certain technical information may be collected automatically.
This may include:
IP address.
Device type.
Device identifiers.
Browser type and version.
Operating system.
Screen resolution.
Application version.
Language and regional settings.
Time zone.
Referring website or application.
Pages or features accessed.
Search activity.
Session information.
Error and diagnostic information.
Log data.
This information helps us maintain platform security, identify technical problems, understand platform usage, and improve our services.
5. Location Information
Where permitted and where necessary for the requested service, SethHotel may collect or process location information.
For example, location information may be used to:
Display nearby properties.
Improve search results.
Provide location-based services.
Detect suspicious or unauthorized activity.
Improve platform functionality.
You may be able to control location permissions through your device or browser settings.
Disabling location access may affect certain features of the platform.
6. Cookies and Similar Technologies
SethHotel may use cookies, pixels, software development kits, log files, and similar technologies to operate and improve its services.
These technologies may be used to:
Keep users signed in.
Remember preferences.
Maintain booking sessions.
Improve website functionality.
Analyze traffic and platform usage.
Detect fraud and security threats.
Measure marketing campaigns.
Personalize certain content and experiences.
Where required by law, SethHotel will provide appropriate cookie controls or obtain consent before using non-essential cookies.
Users may also manage cookies through their browser or device settings.
7. How We Use Personal Information
SethHotel may use personal information for legitimate business, contractual, legal, security, and service-related purposes, including:
Providing Hospitality Services
Creating and managing accounts.
Searching for accommodations.
Processing reservations.
Managing check-in and check-out.
Communicating with properties.
Facilitating payments and refunds.
Providing customer support.
Improving Our Platform
Developing new features.
Improving website and application performance.
Understanding user preferences.
Conducting analytics and research.
Personalizing the user experience.
Security and Fraud Prevention
Detecting suspicious transactions.
Preventing account abuse.
Identifying fraudulent bookings.
Protecting users and properties.
Investigating unauthorized access.
Maintaining platform security.
Communications
We may use contact information to send:
Booking confirmations.
Reservation updates.
Payment notifications.
Cancellation confirmations.
Check-in information.
Refund updates.
Security alerts.
Customer-service communications.
Important service announcements.
Marketing
Where legally permitted and, where required, with appropriate consent, we may send:
Promotional offers.
Discounts.
Special accommodation deals.
Loyalty communications.
New-service announcements.
Marketing campaigns.
Users may opt out of certain marketing communications at any time.
8. Legal Basis for Processing
Depending on the circumstances and applicable law, SethHotel may process personal information on one or more lawful bases, including:
Performance of a contract or booking.
Compliance with a legal or regulatory obligation.
User consent.
Legitimate interests.
Protection of vital interests.
Establishment, exercise, or defense of legal claims.
Where processing is based on consent, users may withdraw that consent where permitted by law.
Withdrawal of consent does not necessarily affect processing that was lawfully conducted before the withdrawal.
9. Sharing Personal Information
SethHotel may share personal information where reasonably necessary to provide our services or fulfill legitimate business and legal purposes.
9.1 Accommodation Providers
Information necessary to complete and manage a reservation may be shared with the relevant hotel, property owner, manager, or authorized accommodation provider.
This may include:
Guest name.
Contact information.
Reservation details.
Check-in and check-out dates.
Number of guests.
Special requests.
Identification information where legally or operationally required.
Properties are expected to handle guest information responsibly and in accordance with applicable privacy requirements.
9.2 Service Providers
We may use trusted third-party providers that support our operations, including providers of:
Payment processing.
Cloud hosting.
Data storage.
Email delivery.
SMS and messaging.
Push notifications.
Analytics.
Customer support.
Identity verification.
Fraud prevention.
Cybersecurity.
Marketing and advertising services.
These providers may process personal information only as necessary to provide their contracted services, subject to applicable agreements and legal requirements.
10. Legal and Regulatory Disclosure
SethHotel may disclose personal information where reasonably necessary to:
Comply with applicable laws.
Respond to lawful government requests.
Comply with court orders.
Respond to regulatory authorities.
Prevent or investigate fraud.
Protect the rights, safety, or property of users, properties, SethHotel, or others.
Establish, exercise, or defend legal claims.
We will seek to limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law.
11. Business Transfers
If SethHotel undergoes a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, personal information may be transferred as part of that transaction.
Where legally required, appropriate safeguards and notices will be provided.
Any successor organization receiving personal information will be expected to handle it in accordance with applicable legal requirements.
12. Data Security
SethHotel implements reasonable technical and organizational safeguards designed to protect personal information against:
Unauthorized access.
Accidental loss.
Destruction.
Alteration.
Unauthorized disclosure.
Fraudulent use.
Other unlawful processing.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, secure infrastructure, and other technical safeguards.
However, no internet-based service can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their passwords, authentication information, and devices.
13. Data Breaches and Security Incidents
If SethHotel becomes aware of a personal-data breach or security incident, we will assess and respond to the incident in accordance with applicable legal and regulatory requirements.
Where notification is legally required, SethHotel may notify affected users, regulators, or other relevant parties within the applicable statutory timeframe.
We may also take reasonable steps to contain, investigate, and remediate security incidents.
14. Data Retention
SethHotel retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
The nature of the information.
The purpose for which it was collected.
The duration of the customer relationship.
Booking and transaction requirements.
Accounting and financial obligations.
Fraud-prevention requirements.
Legal or regulatory obligations.
Dispute resolution.
Enforcement of agreements.
Certain booking, payment, accounting, and legal records may be retained after account closure where required for legitimate business or legal purposes.
15. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in appropriate circumstances.
Request restriction of certain processing activities.
Object to certain forms of processing.
Request portability or a copy of certain information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Lodge a complaint regarding the handling of your personal information.
Some rights may be subject to legal limitations or exemptions.
SethHotel may request reasonable information to verify your identity before processing certain privacy requests.
16. Account Deletion
Users may request deletion of their SethHotel account through available account-management features or by contacting customer support.
Following a verified deletion request:
The account may be deactivated.
Active sessions may be terminated.
Personal information may be deleted, anonymized, or otherwise restricted where appropriate.
However, deletion may not result in immediate removal of every record.
SethHotel may retain information where necessary to:
Complete an existing transaction.
Comply with legal or regulatory obligations.
Prevent fraud.
Resolve disputes.
Maintain financial records.
Establish or defend legal claims.
Enforce applicable agreements.
17. Marketing Communications
Where permitted by applicable law, SethHotel may send promotional communications by email, SMS, telephone, push notification, or other communication channels.
Users may unsubscribe from marketing communications using the available unsubscribe mechanism or account settings.
Please note that opting out of marketing communications does not prevent SethHotel from sending essential service-related communications, such as booking confirmations, security alerts, payment notifications, or important account notices.
18. Children's Privacy
SethHotel's online account and booking services are generally intended for adults and individuals who are legally capable of entering into accommodation agreements.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where accommodation involving a minor is permitted, information relating to the minor may be processed where reasonably necessary to facilitate the booking, provide accommodation services, comply with legal obligations, or protect the safety and interests of guests.
Parents, guardians, or authorized representatives may contact us regarding children's personal information where applicable.
19. International Data Transfers
SethHotel may use service providers, hosting infrastructure, payment processors, analytics providers, or other technology partners located outside the user's country.
Where personal information is transferred across borders, SethHotel will seek to implement appropriate safeguards and comply with applicable data-protection requirements.
These safeguards may include contractual protections, security measures, or other legally recognized transfer mechanisms.
20. Third-Party Websites and Services
The SethHotel platform may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.
SethHotel is not responsible for the privacy practices of independent third parties.
Users are encouraged to review the privacy policies of third-party services before providing personal information to them.
21. Property and Partner Data
SethHotel may also process information relating to property owners, hotel managers, employees, agents, and other business partners.
Such information may include:
Names.
Contact information.
Business information.
Identification and verification information.
Payment and settlement information.
Property information.
Communication records.
Account activity.
This information may be used to establish and manage business relationships, facilitate bookings, process settlements, provide support, maintain security, and comply with legal obligations.
22. Reviews and User-Generated Content
Where users voluntarily submit reviews, ratings, photographs, comments, or other content, certain information may be displayed publicly or shared with relevant properties.
Users should avoid including sensitive personal information belonging to themselves or other individuals in publicly accessible content.
SethHotel may moderate or remove user-generated content that violates applicable policies or laws.
23. Changes to This Privacy Policy
SethHotel may periodically update this Privacy Policy to reflect:
Changes in our services.
New technologies.
Changes in data-processing practices.
Security improvements.
Legal or regulatory developments.
When significant changes are made, SethHotel may provide additional notice where required.
The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.
24. Complaints and Privacy Requests
If you believe that SethHotel has improperly handled your personal information, or if you wish to exercise an applicable privacy right, you may contact SethHotel through the official contact details published on our website or application.
When submitting a privacy request, you may be asked to provide sufficient information to verify your identity and understand the nature of your request.
SethHotel will review and respond to legitimate requests within the timeframe required by applicable law.
Where applicable, users may also have the right to lodge a complaint with the relevant data-protection authority.
25. Contact Us
For questions, privacy requests, complaints, or concerns relating to this Privacy Policy or the handling of your personal information, please contact:
SethHotel
Email: info@sethhotels.com
Phone: +234 8165435136
Website: [www.sethhotels.com](http://www.\[sethhotels.com/) (https\:sethhotels.com)
Business Address: No 2 Anam Crescent Oduke Okwe, Asaba, Delta State.
26. Acceptance of This Privacy Policy
By accessing or using SethHotel, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, your continued use of our services following notification of material changes may constitute acceptance of the revised Privacy Policy, subject to applicable law and any consent requirements.
SethHotel remains committed to handling personal information responsibly, transparently, and securely.