Last Updated: October 2026

Welcome to SethHotel.

These Terms & Conditions govern your access to and use of the SethHotel website, mobile applications, booking systems, property management services, customer support channels, and other hospitality-related services provided by SethHotel.

By creating an account, accessing our platform, making a reservation, listing a property, or using any SethHotel service, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should discontinue your use of the platform and its services.

1. About SethHotel

SethHotel is a digital hospitality and accommodation platform that enables users to discover, compare, book, and manage accommodation and related hospitality services offered by participating properties.

Depending on the services available, SethHotel may provide:

• Hotel and accommodation search.

• Room availability and rate information.

• Online reservations.

• Payment facilitation.

• Booking management.

• Guest communication.

• Property management tools.

• Customer support.

• Reviews and ratings.

• Promotional and loyalty programs.

• Other hospitality-related services.

SethHotel may operate directly or through participating hotels, accommodation providers, technology providers, payment processors, and other business partners.

2. Acceptance of Terms

By using SethHotel, you agree to comply with these Terms & Conditions and any additional policies applicable to the services you use.

These may include:

• Privacy Policy.

• Platform Policy.

• Cancellation and Refund Policy.

• Property-specific rules.

• Promotional and referral terms.

• Payment terms.

• Other policies published by SethHotel.

Where a conflict exists between these Terms and a specific service policy, the applicable service-specific terms may govern that particular service, subject to applicable law.

3. User Eligibility

To create an account or make a reservation through SethHotel, you must:

• Be at least 18 years old, unless otherwise permitted by applicable law.

• Have the legal capacity to enter into a binding agreement.

• Provide accurate and complete information.

• Use the platform for lawful purposes.

• Comply with applicable laws and regulations.

By using SethHotel, you represent that the information you provide is accurate and that you have the authority to use any payment method associated with your account.

4. Account Registration

Certain SethHotel services may require users to create an account.

Registration may be available through email, mobile phone number, supported social-login services, or other authentication methods introduced by SethHotel.

Users are responsible for:

• Keeping account information accurate and up to date.

• Maintaining the confidentiality of their login credentials.

• Preventing unauthorized access to their accounts.

• Not sharing passwords or authentication credentials.

• Immediately reporting suspected unauthorized access.

You are responsible for activities conducted through your account, subject to applicable law and any circumstances in which responsibility cannot legally be imposed on you.

SethHotel may suspend or terminate accounts involved in fraudulent, abusive, deceptive, or unauthorized activity.

5. Accommodation Listings

Accommodation information displayed on SethHotel may be provided by participating hotels, property owners, managers, or other authorized accommodation providers.

Listings may include:

• Property descriptions.

• Photographs and videos.

• Room types.

• Room rates.

• Availability.

• Amenities and facilities.

• House rules.

• Check-in and check-out requirements.

• Cancellation conditions.

Properties are responsible for ensuring that the information they supply to SethHotel is accurate and current.

SethHotel may update, restrict, suspend, or remove listings where information is inaccurate, misleading, unlawful, outdated, or otherwise inconsistent with platform requirements.

6. Property Standards and Responsibilities

Participating properties are responsible for:

• Providing the accommodation described in their listings.

• Maintaining accurate room availability.

• Honoring confirmed reservations, subject to legitimate exceptions and applicable law.

• Maintaining appropriate health, safety, and operational standards.

• Complying with applicable licensing and regulatory requirements.

• Treating guests fairly and professionally.

• Protecting guest information.

• Clearly communicating property-specific policies and additional charges.

SethHotel may take appropriate action against properties that repeatedly fail to meet platform standards.

7. Search Results and Availability

Search results may be influenced by factors including availability, price, location, room type, user search criteria, property information, promotional arrangements, and platform algorithms or ranking systems.

The appearance of a property in search results does not constitute an endorsement or guarantee by SethHotel regarding the property's quality, suitability, or availability.

Availability displayed on the platform may change until a reservation has been successfully confirmed.

8. Booking and Reservation

When making a reservation, users must provide accurate information, including:

• Guest name.

• Contact information.

• Number of guests.

• Check-in and check-out dates.

• Selected room type.

• Special requests, where applicable.

A reservation becomes confirmed only after the booking process has been successfully completed and a confirmation has been issued by SethHotel or an authorized booking channel.

Booking confirmations may be delivered through email, SMS, application notifications, or another supported communication channel.

Incorrect, incomplete, fraudulent, or misleading booking information may result in cancellation or refusal of accommodation, subject to applicable law.

9. Pricing and Taxes

Prices displayed through SethHotel may include or exclude applicable taxes, fees, and additional charges, depending on how the applicable rate is presented.

The total payable amount and applicable charges should be displayed before completion of a reservation, where reasonably practicable and required by law.

Prices may vary based on:

• Room type and availability.

• Booking dates and length of stay.

• Number of guests.

• Promotional offers.

• Seasonal rates.

• Applicable taxes and fees.

SethHotel reserves the right to correct obvious pricing or technical errors.

Where a material pricing error affects a reservation, SethHotel or the relevant property may contact the guest to provide available options. These may include confirmation at the correct price or cancellation and refund, where appropriate and legally permissible.

10. Payments

SethHotel may support different payment methods depending on the property, location, booking type, and payment provider.

Available methods may include:

• Debit cards.

• Credit cards.

• Bank transfers.

• Digital payment services.

• Mobile payment solutions.

• Payment links.

• Pay-at-property options, where available.

• Other payment methods introduced by SethHotel.

Payment processing may be performed by authorized third-party payment providers.

Users authorize SethHotel or its designated payment provider to process applicable charges associated with their reservations.

A reservation may remain unconfirmed until the required payment or payment authorization has been successfully completed.

11. Additional Property Charges

Certain charges may be payable directly to the property rather than through SethHotel.

These may include:

• Security deposits.

• Additional guest charges.

• Extra-bed charges.

• Late check-out charges.

• Damage charges.

• Special service fees.

• Applicable taxes or government-mandated charges.

• Other property-specific fees disclosed in the applicable booking conditions.

Guests are responsible for reviewing the applicable property terms before completing their reservations.

12. Cancellation and Refunds

Cancellation and refund conditions are determined by the terms associated with the specific reservation.

A booking may be fully refundable, partially refundable, non-refundable, subject to a cancellation fee, or subject to property-specific cancellation conditions.

The applicable cancellation terms should be displayed during the booking process where available.

Refunds may be subject to:

• The applicable cancellation policy.

• The time of cancellation.

• Payment provider processing requirements.

• Promotional conditions.

• Non-refundable rate restrictions.

• Applicable taxes and fees.

Approved refunds will generally be returned through the original payment method where technically and operationally possible.

Refund processing times may vary depending on the payment provider and financial institution.

13. No-Show Policy

A guest may be classified as a no-show if they fail to arrive for a confirmed reservation without cancelling in accordance with the applicable cancellation policy.

No-show charges may apply depending on the property's terms and the rate booked.

Guests who anticipate arriving late should contact the property or SethHotel support, where appropriate.

14. Check-In and Check-Out

Guests must comply with the check-in and check-out requirements of the booked property.

These requirements may include:

• Presenting valid identification.

• Providing booking confirmation.

• Meeting minimum-age requirements.

• Providing a security deposit, where applicable.

• Complying with occupancy restrictions.

• Completing registration procedures.

• Complying with property security procedures.

Check-in and check-out times vary by property and will generally be communicated during the booking process.

Guests who remain beyond the permitted check-out time without authorization may be charged additional fees in accordance with the property's disclosed policies and applicable law.

15. Property Rules and Guest Conduct

Guests must comply with reasonable property rules throughout their stay.

Guests must not:

• Damage hotel or property facilities.

• Engage in violence or threatening behavior.

• Harass hotel employees or other guests.

• Unreasonably disturb other occupants.

• Exceed permitted room occupancy.

• Engage in unlawful activities.

• Use rooms for unauthorized purposes.

• Circumvent property security measures.

• Bring prohibited items onto the premises.

• Create unreasonable health, safety, or security risks.

A property may refuse or terminate accommodation where a guest materially violates applicable property rules or poses a serious safety or security risk, subject to applicable law.

16. Reviews and Ratings

SethHotel may allow eligible guests to submit reviews and ratings following completed stays or qualifying transactions.

Reviews must:

• Reflect a genuine experience.

• Be truthful and reasonably accurate.

• Be relevant to the property or service.

• Avoid discriminatory, threatening, abusive, or unlawful content.

• Not disclose another person's private information.

• Not be submitted as part of fraudulent review manipulation.

Users must not create fake reviews, purchase reviews, coordinate artificial ratings, threaten properties in exchange for favorable treatment, or otherwise manipulate property ratings.

SethHotel may moderate, reject, restrict, or remove reviews that violate applicable policies or laws.

17. Promotions, Discounts, and Referral Programs

SethHotel may occasionally provide discount codes, promotional rates, referral rewards, loyalty benefits, special offers, and campaign incentives.

Promotional offers may be subject to additional terms, eligibility requirements, expiry dates, usage limits, and other restrictions.

Users must not:

• Create multiple accounts to exploit promotions.

• Refer themselves.

• Manipulate referral systems.

• Use false identities.

• Use automated systems to generate rewards.

• Circumvent promotional restrictions.

SethHotel may cancel rewards or restrict participation where abuse is identified.

18. User Conduct and Prohibited Activities

Users must not use SethHotel to:

• Commit or facilitate unlawful activities.

• Provide false or misleading information.

• Impersonate another person.

• Attempt unauthorized access to platform systems.

• Interfere with platform operations.

• Upload malicious software or introduce harmful code.

• Scrape or systematically extract platform data without authorization.

• Reverse engineer platform systems where prohibited by law.

• Circumvent security mechanisms.

• Manipulate booking, pricing, payment, review, or referral systems.

• Conduct fraudulent transactions.

• Harass or threaten SethHotel employees, property staff, or other users.

Violations may result in account restrictions, booking cancellation, loss of promotional benefits, financial liability, or legal action where appropriate.

19. Intellectual Property

All SethHotel platform materials, including names, logos, trademarks, branding, website design, application interfaces, software, text, graphics, images, databases, and platform functionality, are owned by SethHotel or licensed to SethHotel and are protected by applicable intellectual-property laws.

Users may not reproduce, copy, modify, distribute, publicly display, sell, license, or commercially exploit SethHotel intellectual property without prior written authorization, except where permitted by applicable law.

Property owners and other contributors retain ownership of materials they lawfully provide to SethHotel, subject to the rights necessary for SethHotel to display and use those materials in providing its services.

20. User-Submitted Content

Where users submit photographs, reviews, comments, descriptions, or other content to SethHotel, they represent that they have the necessary rights to provide such content.

By submitting content, users grant SethHotel a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use that content for operating, promoting, and improving SethHotel services, subject to applicable law and the SethHotel Privacy Policy.

SethHotel may remove content that violates its policies or applicable law.

21. Third-Party Services

SethHotel may integrate with third-party services, including:

• Payment providers.

• Mapping providers.

• Cloud infrastructure providers.

• Communication providers.

• Identity verification services.

• Analytics providers.

• Advertising platforms.

• Booking and distribution partners.

Third-party services may be governed by their own terms and privacy policies.

SethHotel is not responsible for independent third-party services or failures caused solely by third-party providers, except where liability cannot lawfully be excluded or limited.

22. Platform Availability

SethHotel aims to provide reliable and secure services but does not guarantee uninterrupted or error-free operation.

Access may occasionally be affected by:

• Scheduled maintenance.

• Technical failures.

• Network disruptions.

• Cybersecurity incidents.

• Third-party service failures.

• Infrastructure problems.

• Circumstances beyond reasonable control.

SethHotel may temporarily suspend or restrict platform access where reasonably necessary for maintenance, security, upgrades, or operational reasons.

23. Reservation Changes and Property Relocation

In exceptional circumstances, a property may be unable to honor a confirmed reservation.

Where reasonably possible, SethHotel or the property may seek to provide an appropriate alternative, subject to availability and applicable booking conditions.

Possible solutions may include alternative accommodation, modified reservation arrangements, a refund, or another reasonable resolution.

SethHotel does not guarantee that an identical alternative property or room will always be available.

24. Limitation of Liability

SethHotel operates primarily as a technology and booking facilitation platform.

To the extent permitted by applicable law, SethHotel shall not be responsible for losses arising solely from:

• Property-specific operational failures.

• Actions or omissions of accommodation providers.

• Inaccurate information supplied by users or properties.

• Third-party payment or technology failures.

• Events beyond reasonable control.

• Unauthorized activity resulting from a user's failure to secure their account.

• Personal decisions made by users based on information displayed on the platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, SethHotel's liability arising directly from an affected booking shall not exceed the amount actually paid to SethHotel in connection with that booking, except where a different limitation is required by law.

25. Indemnification

To the extent permitted by applicable law, users may be responsible for losses, claims, liabilities, costs, or expenses arising from:

• Their violation of these Terms.

• Fraudulent or unlawful use of the platform.

• Damage caused to a property during their stay.

• Misuse of another person's information.

• Infringement of third-party rights.

• Unauthorized use of SethHotel services.

This provision does not apply to the extent that the relevant loss resulted from SethHotel's own unlawful conduct or negligence where liability cannot legally be excluded.

26. Force Majeure

SethHotel shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances reasonably beyond its control.

These may include:

• Natural disasters.

• Floods and fires.

• Epidemics or pandemics.

• Government restrictions.

• War or terrorism.

• Civil unrest.

• Strikes.

• Major power failures.

• Telecommunications failures.

• Significant cybersecurity incidents.

• Other extraordinary events beyond reasonable control.

SethHotel will take reasonable steps to minimize disruption where practicable.

27. Privacy and Data Protection

Use of SethHotel is also governed by the SethHotel Privacy Policy.

The Privacy Policy explains how SethHotel collects, uses, stores, shares, and protects personal information.

Personal information will be processed in accordance with the Privacy Policy and applicable data-protection laws.

28. Account Suspension and Termination

SethHotel may suspend, restrict, or terminate access to an account where:

• These Terms are violated.

• Fraudulent activity is detected.

• Payment abuse occurs.

• Promotional systems are manipulated.

• Platform security is threatened.

• False or misleading information is provided.

• The user engages in abusive or unlawful conduct.

• Continued access creates a material risk to SethHotel, properties, or other users.

Where appropriate and legally permissible, SethHotel may notify the user of the reason for an account restriction.

Termination does not automatically eliminate obligations that arose before termination.

29. Account Closure by the User

Users may request closure of their SethHotel accounts through available account-management options or by contacting customer support.

Closing an account does not automatically cancel existing reservations, outstanding payments, refund claims, disputes, or other obligations.

Users should resolve active reservations and outstanding matters before closing their accounts.

SethHotel may retain certain information after account closure where required or permitted by applicable law, as explained in the Privacy Policy.

30. Communications

By using SethHotel, users may receive essential service communications, including:

• Booking confirmations.

• Reservation updates.

• Payment notifications.

• Cancellation confirmations.

• Check-in information.

• Refund notifications.

• Security alerts.

• Customer service communications.

• Important policy updates.

Marketing communications are subject to applicable consent requirements and available communication preferences.

31. Electronic Communications

By using SethHotel, you agree that communications may be provided electronically through email, SMS, mobile application notifications, website notifications, or other supported digital channels.

Electronic communications may satisfy legal requirements for written communication where permitted by applicable law.

Users are responsible for maintaining access to the contact information associated with their accounts.

32. Changes to These Terms

SethHotel may update these Terms & Conditions from time to time to reflect changes to its services, new features, changes in business operations, security improvements, or legal and regulatory requirements.

Revised Terms will be published through the SethHotel website, application, or another appropriate channel.

The Last Updated date will indicate the date of the latest revision.

Where legally required, SethHotel may provide additional notice of material changes.

Continued use of SethHotel after revised Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

33. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which SethHotel operates, subject to any mandatory legal requirements applicable to the user or transaction.

Where a dispute arises, the parties are encouraged to first attempt to resolve the matter through good-faith communication with SethHotel customer support.

Where an informal resolution cannot be reached, the dispute may be referred to an appropriate court, mediation process, arbitration mechanism, or other legally recognized dispute-resolution procedure, as applicable.

34. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue in full force and effect.

35. No Waiver

Failure by SethHotel to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision or any other provision in the future.

36. Entire Agreement

These Terms, together with the SethHotel Privacy Policy, Platform Policy, applicable booking conditions, cancellation policies, promotional terms, and other referenced policies, constitute the applicable agreement governing your use of SethHotel services, subject to any specific written agreement between SethHotel and an authorized business partner.

37. Contact Us

For questions, complaints, booking assistance, account issues, or concerns regarding these Terms & Conditions, users may contact SethHotel through its official support channels.

SethHotel

• Email: info@sethhotels.com

• Phone: +234 8165435136

• Website: https://www.sethhotels.com/

• Business Address: No. 2 Anam Crescent, Oduke Okwe, Asaba, Delta State, Nigeria.

38. Acceptance of These Terms

By accessing, registering for, booking through, or otherwise using SethHotel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, you must discontinue use of SethHotel services.

SethHotel is committed to providing a secure, transparent, convenient, and reliable hospitality booking experience for guests and participating accommodation providers.